Terms & Conditions

Draft for review. These terms will be finalised before launch. Last updated: [DATE].

1. About us

Booked Up Digital is a trading name of Mitchell Stringer, sole trader. In these terms, "we", "us" and "our" mean Booked Up Digital. "You" means the business or person ordering our services.

Contact: hello@bookedupdigitaluk.co.uk

2. Our services

Starter: a website built from one of our templates and personalised with your business name, colours, services, prices, photos and contact details, with a link to your booking page (or to phone, WhatsApp or Instagram), plus hosting, your domain name and small content updates.

Business: a custom website with extra pages and features. The price and what's included are agreed in writing after a consultation.

3. Prices and payment

• Starter build fee: £249, paid up front before work starts. As a launch offer, our first 10 Starter clients pay £149 instead.
• Hosting: £15.99 per month, or £149 per year paid in advance. Hosting is always paid and is never included free.
• Business: priced on consultation and confirmed in writing before work starts.
• Extra work outside your package is £45 per hour or a fixed quote, agreed with you before we start.

All prices are in pounds sterling.

4. Minimum term and cancelling

• Monthly hosting has a minimum term of 12 months from the date your website goes live.
• After the minimum term, monthly hosting continues month to month. You can cancel at any time by giving one month's notice in writing (email is fine).
• Yearly hosting covers 12 months from the date paid and renews each year unless you tell us in writing at least one month before the renewal date.

5. What happens if you cancel or stop paying

If hosting is cancelled or not paid, we may take your website offline. If a payment is missed we'll contact you first and give you a reasonable chance to pay before we do this.

Buy-out: if you'd like to keep your website after leaving, you can buy it out for a one-off fee of [BUY-OUT FEE]. Once paid, we'll send you your website files so you can host them elsewhere. Any amounts still owed for the minimum term must be paid first.

6. Your domain name

Your domain is registered in your name and your details, in an account you own. You give us access to manage it for you while you use our hosting. You keep the domain if you leave.

7. Drafts, approval and going live

We send you a draft to check before anything goes live. Your website goes live once you approve it. We'll aim to build Starter websites within [X] working days of receiving everything we need from you.

8. Your content

You're responsible for the content you send us (text, prices, logos and photos) and for making sure you have the right to use it. You're also responsible for keeping your prices, policies and other details accurate, so please tell us when they change.

9. Updates and changes

Small content updates (such as prices, opening hours and text) are included in your hosting. Bigger changes, like new pages, new features or a redesign, are charged as extra work (see section 3).

10. Ownership

Your content stays yours. Our templates, designs and code belong to us and are licensed to you for as long as you use our hosting, or permanently once you've paid the buy-out fee.

11. Booking systems and other services

We link to your booking system (such as Square, Fresha or Booksy) but we don't run it. Those services are provided under their own terms, and we're not responsible for their availability, fees or how they handle bookings.

12. Our responsibility to you

We'll provide our services with reasonable care and skill. We aim to keep your website online at all times but can't guarantee it will never be unavailable, for example during maintenance or problems with our hosting provider. We're not responsible for indirect losses such as lost profits or lost bookings. Our total liability to you is limited to the amount you've paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law.

13. Privacy

We handle personal information as explained in our Privacy Policy.

14. Changes to these terms

We may update these terms from time to time. We'll tell you about any important changes before they affect you.

15. Governing law

These terms are governed by the law of England and Wales, and any disputes will be dealt with by the courts of England and Wales.