Privacy Policy

Draft for review. This policy will be checked and finalised before launch. Last updated: [DATE].

Who we are

Booked Up Digital is a trading name of Mitchell Stringer, sole trader. We are the controller of the personal information described here. You can contact us about your data at hello@bookedupdigitaluk.co.uk.

What we collect

When you fill in our enquiry form, we collect:

• your full name and business name
• your email address and phone number
• your postcode (if you give it)
• your enquiry type, the template you're interested in, your preferred call-back time and whether you use a booking system
• anything you write in your message

If you become a client, we also keep the details needed to provide your website and hosting, such as your package, payment dates and payment status.

Why we use it

• To reply to your enquiry and arrange a call. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to people who contact us.
• To provide our services if you become a client: building and hosting your website and managing payments. Our lawful basis is performing our contract with you.
• To keep records we're required to keep by law, such as for tax.

We don't sell your information and we don't use it for marketing to you without asking first.

Where it's stored

• Cloudflare hosts this website and processes form submissions and spam protection (Cloudflare Turnstile).
• Google (Google Sheets and Gmail) is where enquiries are recorded and where we receive notification emails.
• Stripe will process payments once online payments are added. We won't see or store your full card details.

These providers may store data outside the UK. Where they do, they use legal safeguards approved for UK data protection, such as standard contractual clauses.

Cookies and analytics

We use Cloudflare Web Analytics to count visits. It doesn't use cookies or track you across other websites, so there's no cookie banner. Cloudflare Turnstile, which protects our form from spam, may process technical information about your browser to check you're a real person.

How long we keep it

• Enquiries that don't lead to work: up to [12 months] after our last contact, then deleted.
• Client records: for as long as you're a client, then up to 6 years for tax and accounting purposes.

Your rights

You can ask us to give you a copy of your data, correct it, delete it, or stop or limit how we use it. You can also object to us using it. To ask, email hello@bookedupdigitaluk.co.uk. We'll reply within one month.

If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes

We'll update this page if anything changes and show the date at the top.